{"id":6618,"date":"2025-08-11T13:11:59","date_gmt":"2025-08-11T13:11:59","guid":{"rendered":"http:\/\/www.skylightpsychiatry.local\/?page_id=6618"},"modified":"2026-10-02T12:25:14","modified_gmt":"2026-10-02T12:25:14","slug":"%e0%a6%85%e0%a6%ad%e0%a6%bf%e0%a6%af%e0%a7%8b%e0%a6%97-%e0%a6%8f%e0%a6%ac%e0%a6%82-%e0%a6%aa%e0%a7%8d%e0%a6%b0%e0%a6%b6%e0%a6%82%e0%a6%b8%e0%a6%be","status":"publish","type":"page","link":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/complaints-and-compliments\/","title":{"rendered":"\u0985\u09ad\u09bf\u09af\u09cb\u0997 \u098f\u09ac\u0982 \u09aa\u09cd\u09b0\u09b6\u0982\u09b8\u09be"},"content":{"rendered":"<div class=\"wp-block-cover alignfull has-custom-content-position is-position-top-center cover_top\" style=\"min-height:18vh;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1201\" height=\"901\" class=\"wp-block-cover__image-background wp-image-1273\" alt=\"\u09ae\u09be\u09a8\u09b8\u09bf\u0995 \u099a\u09bf\u0995\u09bf\u09ce\u09b8\u09be\" src=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900.jpg\" style=\"object-position:69% 19%\" data-object-fit=\"cover\" data-object-position=\"69% 19%\" srcset=\"https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900.jpg 1201w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900-300x225.jpg 300w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900-1024x768.jpg 1024w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900-768x576.jpg 768w\" sizes=\"auto, (max-width: 1201px) 100vw, 1201px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-60 has-background-dim\" style=\"background-color:#253a7e\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns alignfull col_white bg_body is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">\u0985\u09ad\u09bf\u09af\u09cb\u0997 \u098f\u09ac\u0982 \u09aa\u09cd\u09b0\u09b6\u0982\u09b8\u09be<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0986\u09ae\u09b0\u09be \u0985\u09ad\u09bf\u09af\u09cb\u0997\u0997\u09c1\u09b2\u09bf\u0995\u09c7 \u0985\u09a4\u09cd\u09af\u09a8\u09cd\u09a4 \u0997\u09c1\u09b0\u09c1\u09a4\u09cd\u09ac \u09b8\u09b9\u0995\u09be\u09b0\u09c7 \u09a8\u09bf\u0987 \u098f\u09ac\u0982 \u0995\u09cb\u09ae\u09cd\u09aa\u09be\u09a8\u09bf\u09b0 \u09aa\u09cd\u09b0\u09a4\u09bf\u09a8\u09bf\u09a7\u09bf\u09a4\u09cd\u09ac\u0995\u09be\u09b0\u09c0 \u09af\u09c7\u0995\u09cb\u09a8\u09cb \u09ac\u09cd\u09af\u0995\u09cd\u09a4\u09bf\u09b0 \u09ac\u09bf\u09b0\u09c1\u09a6\u09cd\u09a7\u09c7 \u0995\u09b0\u09be \u0985\u09ad\u09bf\u09af\u09cb\u0997\u0997\u09c1\u09b2\u09bf \u0986\u09a8\u09c1\u09b7\u09cd\u09a0\u09be\u09a8\u09bf\u0995\u09ad\u09be\u09ac\u09c7 \u09a4\u09a6\u09a8\u09cd\u09a4 \u0995\u09b0\u09ac \u098f\u09ac\u0982 \u0986\u09ae\u09be\u09a6\u09c7\u09b0&nbsp;<a href=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2025\/12\/Complaints-and-Compliments-Policy-V6.1.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">\u0985\u09ad\u09bf\u09af\u09cb\u0997 \u098f\u09ac\u0982 \u09aa\u09cd\u09b0\u09b6\u0982\u09b8\u09be \u09a8\u09c0\u09a4\u09bf<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0985\u09ad\u09bf\u09af\u09cb\u0997 \u099c\u09be\u09a8\u09be\u09a4\u09c7 \u099a\u09be\u0987\u09b2\u09c7 \u0987\u09ae\u09c7\u09b2 \u0995\u09b0\u09c1\u09a8:&nbsp;<a href=\"mailto:skylightpsych.complaints@nhs.net\" target=\"_blank\" rel=\"noopener\" title=\"skylightpsych.complaints@nhs.net\">skylightpsych.complaints@nhs.net<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0986\u09ae\u09b0\u09be \u09b8\u0995\u09b2 \u09aa\u09cd\u09b0\u09a4\u09bf\u0995\u09cd\u09b0\u09bf\u09af\u09bc\u09be\u0995\u09c7 \u09ae\u09c2\u09b2\u09cd\u09af\u09ac\u09be\u09a8 \u09ac\u09b2\u09c7 \u09ae\u09a8\u09c7 \u0995\u09b0\u09bf \u098f\u09ac\u0982 \u09ac\u09bf\u09b6\u09c7\u09b7 \u0995\u09b0\u09c7 \u0986\u09ae\u09be\u09a6\u09c7\u09b0 \u0985\u09a8\u09c1\u09b0\u09cb\u09a7 \u0995\u09b0\u09be \u09aa\u09cd\u09b0\u09b6\u0982\u09b8\u09be\u09aa\u09a4\u09cd\u09b0 \u09b8\u09b0\u09be\u09b8\u09b0\u09bf \u0986\u09ae\u09be\u09a6\u09c7\u09b0 \u0987\u09ae\u09c7\u09b2 \u09a0\u09bf\u0995\u09be\u09a8\u09be\u09af\u09bc \u09aa\u09be\u09a0\u09be\u09a8\u09cb \u09b9\u09af\u09bc:\u00a0<a href=\"mailto:help@skylightpsychiatry.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"mailto:feedback@skylightpsychiatry.co.uk\">feedback@skylightpsychiatry.co.uk<\/a><\/a><br>\u0985\u09a5\u09ac\u09be \u0986\u09ae\u09be\u09a6\u09c7\u09b0 \u09b8\u09be\u09a5\u09c7 \u09aa\u09b0\u09bf\u09b7\u09c7\u09ac\u09be \u0997\u09cd\u09b0\u09b9\u09a3\u09c7\u09b0 \u09b6\u09c7\u09b7\u09c7 \u09aa\u09cd\u09b0\u09a6\u09a4\u09cd\u09a4 \u09aa\u09cd\u09b0\u09a4\u09bf\u0995\u09cd\u09b0\u09bf\u09af\u09bc\u09be \u09ab\u09b0\u09cd\u09ae\u09c7\u09b0 \u09ae\u09a7\u09cd\u09af\u09c7\u0964 \u0985\u09a8\u09c1\u0997\u09cd\u09b0\u09b9 \u0995\u09b0\u09c7 \u098f\u09ae\u09a8 \u09ac\u09cd\u09af\u0995\u09cd\u09a4\u09bf\u09a6\u09c7\u09b0 \u09a8\u09be\u09ae \u09aa\u09cd\u09b0\u09a6\u09be\u09a8 \u0995\u09b0\u09c1\u09a8 \u09af\u09be\u09a6\u09c7\u09b0 \u0986\u09aa\u09a8\u09bf \u09aa\u09cd\u09b0\u09b6\u0982\u09b8\u09be \u0995\u09b0\u09a4\u09c7 \u099a\u09be\u09a8 \u0995\u09be\u09b0\u09a3 \u0986\u09ae\u09b0\u09be\u0993 \u09a4\u09be\u09a6\u09c7\u09b0 \u09ad\u09be\u09b2 \u0995\u09be\u099c\u09c7\u09b0 \u099c\u09a8\u09cd\u09af \u0985\u09ad\u09cd\u09af\u09a8\u09cd\u09a4\u09b0\u09c0\u09a3\u09ad\u09be\u09ac\u09c7 \u09b8\u09cd\u09ac\u09c0\u0995\u09c3\u09a4\u09bf \u09a6\u09bf\u09a4\u09c7 \u09aa\u09be\u09b0\u09bf\u0964.<\/p>\n\n\n\n<div class=\"wp-block-buttons btn_icon_div is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn_darkblue btn_icon\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2025\/10\/Skylight-complaints.v2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><i class=\"fas fa-book-open-reader\"><\/i> <i class=\"fas fa-thumbs-up\"><\/i>  \u09b8\u09b9\u099c \u09aa\u09a0\u09a8 \u09a1\u09be\u0989\u09a8\u09b2\u09cb\u09a1 \u0995\u09b0\u09c1\u09a8<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-1024x538.jpg\" alt=\"\" class=\"wp-image-1480\" srcset=\"https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-1024x538.jpg 1024w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-300x158.jpg 300w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-768x404.jpg 768w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630.jpg 1201w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons btn_icon_div is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn_darkblue btn_icon\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2025\/09\/SP.Poster.ComplaintsProcess.V3.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u0985\u09ad\u09bf\u09af\u09cb\u0997 \u09aa\u09cd\u09b0\u0995\u09cd\u09b0\u09bf\u09af\u09bc\u09be \u09aa\u09cb\u09b8\u09cd\u099f\u09be\u09b0 \u09a1\u09be\u0989\u09a8\u09b2\u09cb\u09a1 \u0995\u09b0\u09c1\u09a8<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; Compliments We take complaints very seriously and will formally investigate complaints made about any individual representing the company and in accordance with our&nbsp;Complaints and Compliments Policy. If you wish to make a complaint please email:&nbsp;skylightpsych.complaints@nhs.net We value all feedback and we particularly value compliments which we request are emailed directly to us on:\u00a0feedback@skylightpsychiatry.co.ukor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-6618","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/pages\/6618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/comments?post=6618"}],"version-history":[{"count":8,"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/pages\/6618\/revisions"}],"predecessor-version":[{"id":10456,"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/pages\/6618\/revisions\/10456"}],"wp:attachment":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/bn\/wp-json\/wp\/v2\/media?parent=6618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}