{"id":6618,"date":"2025-08-11T13:11:59","date_gmt":"2025-08-11T13:11:59","guid":{"rendered":"http:\/\/www.skylightpsychiatry.local\/?page_id=6618"},"modified":"2026-10-02T12:25:14","modified_gmt":"2026-10-02T12:25:14","slug":"beschwerden-und-komplimente","status":"publish","type":"page","link":"https:\/\/www.skylightpsychiatry.co.uk\/de\/complaints-and-compliments\/","title":{"rendered":"Beschwerden und Komplimente"},"content":{"rendered":"<div class=\"wp-block-cover alignfull has-custom-content-position is-position-top-center cover_top\" style=\"min-height:18vh;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1201\" height=\"901\" class=\"wp-block-cover__image-background wp-image-1273\" alt=\"Psychiatrische Therapie\" src=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900.jpg\" style=\"object-position:69% 19%\" data-object-fit=\"cover\" data-object-position=\"69% 19%\" srcset=\"https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900.jpg 1201w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900-300x225.jpg 300w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900-1024x768.jpg 1024w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/10\/psychiatric_1200x900-768x576.jpg 768w\" sizes=\"auto, (max-width: 1201px) 100vw, 1201px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-60 has-background-dim\" style=\"background-color:#253a7e\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns alignfull col_white bg_body is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Reklamationen und Komplimente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Wir nehmen Beschwerden sehr ernst und werden Beschwerden \u00fcber Personen, die das Unternehmen vertreten, formell und in \u00dcbereinstimmung mit unseren Richtlinien untersuchen.&nbsp;<a href=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2025\/12\/Complaints-and-Compliments-Policy-V6.1.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Politik f\u00fcr Beschwerden und Komplimente<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn Sie eine Beschwerde einreichen m\u00f6chten, senden Sie bitte eine E-Mail:&nbsp;<a href=\"mailto:skylightpsych.complaints@nhs.net\" target=\"_blank\" rel=\"noopener\" title=\"skylightpsych.complaints@nhs.net\">skylightpsych.complaints@nhs.net<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wir sch\u00e4tzen jegliches Feedback und insbesondere Komplimente, die uns bitte direkt per E-Mail zugesandt werden:\u00a0<a href=\"mailto:help@skylightpsychiatry.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"mailto:feedback@skylightpsychiatry.co.uk\">feedback@skylightpsychiatry.co.uk<\/a><\/a><br>oder mit dem Feedback-Formular, das Sie nach der Inanspruchnahme einer Dienstleistung bei uns erhalten. Bitte nennen Sie uns die Namen der Personen, die Sie loben m\u00f6chten, damit auch wir ihnen intern die Anerkennung f\u00fcr ihre gute Arbeit geben k\u00f6nnen.<\/p>\n\n\n\n<div class=\"wp-block-buttons btn_icon_div is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn_darkblue btn_icon\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2025\/10\/Skylight-complaints.v2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><i class=\"fas fa-book-open-reader\"><\/i> <i class=\"fas fa-thumbs-up\"><\/i>  Leichtes Lesen herunterladen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-1024x538.jpg\" alt=\"\" class=\"wp-image-1480\" srcset=\"https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-1024x538.jpg 1024w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-300x158.jpg 300w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630-768x404.jpg 768w, https:\/\/www.skylightpsychiatry.co.uk\/wp-content\/uploads\/2022\/11\/therapysofa_1200x630.jpg 1201w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons btn_icon_div is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn_darkblue btn_icon\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/beta.skylightpsychiatry.co.uk\/wp-content\/uploads\/2025\/09\/SP.Poster.ComplaintsProcess.V3.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Poster zum Beschwerdeverfahren herunterladen<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; Compliments We take complaints very seriously and will formally investigate complaints made about any individual representing the company and in accordance with our&nbsp;Complaints and Compliments Policy. If you wish to make a complaint please email:&nbsp;skylightpsych.complaints@nhs.net We value all feedback and we particularly value compliments which we request are emailed directly to us on:\u00a0feedback@skylightpsychiatry.co.ukor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-6618","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/pages\/6618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/comments?post=6618"}],"version-history":[{"count":8,"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/pages\/6618\/revisions"}],"predecessor-version":[{"id":10456,"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/pages\/6618\/revisions\/10456"}],"wp:attachment":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/de\/wp-json\/wp\/v2\/media?parent=6618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}