{"id":6618,"date":"2025-08-11T13:11:59","date_gmt":"2025-08-11T13:11:59","guid":{"rendered":"http:\/\/www.skylightpsychiatry.local\/?page_id=6618"},"modified":"2026-10-02T12:25:14","modified_gmt":"2026-10-02T12:25:14","slug":"plaintes-et-compliments","status":"publish","type":"page","link":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/complaints-and-compliments\/","title":{"rendered":"Plaintes et compliments"},"content":{"rendered":"
\"Th\u00e9rapie<\/span>
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Plaintes et compliments<\/h3>\n\n\n\n

Nous prenons les plaintes tr\u00e8s au s\u00e9rieux et m\u00e8nerons une enqu\u00eate formelle sur les plaintes d\u00e9pos\u00e9es \u00e0 l'encontre de toute personne repr\u00e9sentant l'entreprise et conform\u00e9ment \u00e0 notre politique de protection des consommateurs. Politique en mati\u00e8re de plaintes et de compliments<\/a>.<\/p>\n\n\n\n

Si vous souhaitez d\u00e9poser une plainte, veuillez envoyer un courrier \u00e9lectronique : skylightpsych.complaints@nhs.net<\/a><\/p>\n\n\n\n

Nous appr\u00e9cions tous les retours d'information et plus particuli\u00e8rement les compliments que nous vous demandons de nous envoyer directement par courrier \u00e9lectronique :\u00a0feedback@skylightpsychiatry.co.uk<\/a><\/a>
ou dans le formulaire de retour d'information fourni \u00e0 la fin de la prestation d'un service chez nous. Veuillez indiquer le nom des personnes que vous souhaitez f\u00e9liciter afin que nous puissions \u00e9galement leur t\u00e9moigner notre reconnaissance en interne pour leur bon travail.<\/p>\n\n\n\n

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<\/i> <\/i> T\u00e9l\u00e9charger Easy Read<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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T\u00e9l\u00e9charger le poster sur la proc\u00e9dure de plainte<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Complaints & Compliments We take complaints very seriously and will formally investigate complaints made about any individual representing the company and in accordance with our Complaints and Compliments Policy. If you wish to make a complaint please email: skylightpsych.complaints@nhs.net We value all feedback and we particularly value compliments which we request are emailed directly to us on:\u00a0feedback@skylightpsychiatry.co.ukor […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-6618","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/pages\/6618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/comments?post=6618"}],"version-history":[{"count":8,"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/pages\/6618\/revisions"}],"predecessor-version":[{"id":10456,"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/pages\/6618\/revisions\/10456"}],"wp:attachment":[{"href":"https:\/\/www.skylightpsychiatry.co.uk\/fr\/wp-json\/wp\/v2\/media?parent=6618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}